Lived Experience Telephone Support Service (LETSS)

365 days a year
5pm - 11:30pm

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About LETSS

Lived Experience Telephone Support Service (LETSS)

A caring voice over the phone for support with mental health conditions between 5pm-11:30pm, 365 days a year.

People with mental health issues – as well as their carers, family and friends – can access a unique after-hours telephone help line. This unique service will broaden mental health support in two key ways:

  • The trained support staff answering the calls will have a personal lived experience of recovery and managing challenges to their mental health. They will draw on this experience of recovery in their support and understanding of the caller’s unique experience.
  • The service will be specifically after hours, operating from 5pm to 11.30pm, 365 days a year.

The LETSS support workers will provide non-clinical mental health support which helps people in times of distress, offers an alternative to attending emergency departments, and assists with access to appropriate in-hours services provided by state, Commonwealth or non-governmental organisations.

Who Can Call LETSS?

In short, anyone – it is a free service* we are proud to provide. Specifically, those who may like to access the service would be:

  • People with mental health conditions
  • Carers of people with mental health conditions
  • Families of people with mental health conditions
  • Friends of people with mental health conditions


What can I expect from a LETSS call?  

  • To chat with a lived experience peer worker who will listen and truly care about your current situation
  • Information about services available to you and how to navigate them
  • A transcript of your online chat conversation (if desired)
For mental health support, we are only a phone call away 1800 013 755 or chat with us via our online chat service here.
*This service is funded by Adelaide Primary Health Network, an Australian Government initiative.

Privacy statement

All conversations with our Peer Workers are recorded for safety and quality assurance purposes. If you do not wish your conversation to be recorded please notify the Peer Worker. We value your privacy and all conversations are confidential. If Peer Workers determine you are at risk of harming yourself or others, duty of care will override confidentiality as outlined in the privacy act (1988) and Information Sharing Guidelines.

LETSS is run by Links to Wellbeing

Links to Wellbeing is a consortium commissioned by the Adelaide PHN and run in partnership between Neami National, Mind Australia, Skylight Mental Health and Uniting Care Wesley Bowden. To find out more go to https://www.linkstowellbeing.org.au/

Links to Wellbeing is a consortium commissioned by the Adelaide PHN and run in partnership between Neami National, Mind Australia, Skylight Mental Health and Uniting Care Wesley Bowden

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Contact Us

1800 013 755
LETSS@skylight.org.au 

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