A: Links to Wellbeing is a consortium commissioned by Adelaide Primary Health Network and partners Neami National, Mind Australia, Skylight Mental Health and Uniting Care Wesley Bowden. Links to Wellbeing offers various evidence-based, recovery-focused, mental health interventions. The LETSS telephone service is the latest offering from the consortium.

A: LETSS is staffed by people with a lived experience of mental health conditions and/or experience in caring for someone with mental health conditions. Our staff are also trained in areas such as social work, psychology and counselling. Peer Workers may use their lived experience to empathise and provide support which means you can feel safe in sharing what is happening for you.

A: If you are placed on hold, you will be given the option to key in your number and request a call back or you could choose to stay on the line and speak to a peer worker when they become available. A peer worker will give you a call back as soon as possible.

A: The follow up/wellbeing call can be arranged in various circumstances. For instance, after a hospital stay someone may request to receive a call from a LETSS peer worker to check in and see how they are doing, as well as provide information and assist with any queries they may have. Individuals who access the service may also request a follow up call from a peer worker after an initial conversation.

A: The LETSS service will primarily be supporting those within the Adelaide metropolitan area. However we will do our best to support or redirect to appropriate services, those calling from outside of this area.

A: LETSS is funded by the Adelaide Primary Health Network, an Australian Government initiative put in place to enhance the efficiency and effectiveness of primary healthcare services in our region.

A: Yes, we encourage your feedback on our phone and web chat service. This will help us to deliver and improve the service. You can provide your feedback during the conversation with the staff or via email: LETSS@skylight.org.au